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Duties & Responsibilities

· Manage incoming phone calls.

· Build sustainable relationships and trust with customers through interactive communication.

· Provide accurate, valid and complete information by using the right methods/tools.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies.

· Take the extra mile to engage customers.

Skills & Experience:

· Two-years experience with Graduation, A level and O level (preferred).

· Diploma in customer service

· Fluency in English.

· Proven Customer Support Experience

· Familiarity with CRM systems and practices

· Customer orientation and ability to adapt/respond to different clients.

· Prior experience in the Visa Industry will be a plus.

· High level of awareness for customer service.

· Excellent communication skills within team, clients and college staff.

· Excellent listening skills, problem analysis, problem-solving, and follow-up skills

· Excellent verbal and written communications skills

· Excellent time and project management skills.

· Self-motivated and able to thrive in a results-driven environment.

· Ability to prioritize among competing tasks.

· Keen attention to details and adherence to deadlines.

· Expert in Microsoft Office Suite & Outlook.

· High level of commitment, responsibility and passionate about the work.

Job Type: Full-time

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Deadline: 23-12-2023

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