Customer Service Representative

☞ AffinityVibez Pvt Ltd

View: 106

Update day: 09-12-2023

Location: Lahore Punjab

Category: Consulting / Customer Service

Industry:

Salary: Rs 35,000 - Rs 50,000 a month

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Job content

About our company:

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Description:

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.

Essential Duties and Tasks:

  • Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
  • Respond to customer inquiries and issues in a timely and efficient manner
  • Troubleshoot and resolve technical issues with the services.
  • Escalate complex issues to the appropriate department or team member for further assistance
  • Document and track customer interactions and issues as per company policies
  • Gather customer feedback and provide suggestions for improvements to products and services
  • Participate in ongoing training and development to stay informed about new products and services
  • Collaborate with other departments within the company to ensure a seamless customer experience
  • Meet and exceed customer satisfaction metrics and goals

Required Skills:

  • Strong customer service and technical support skills
  • Excellent English communication and problem-solving skills
  • Strong ability to multitask and prioritize
  • Experience with SAP and other software like CRM is a plus
  • Ability to work effectively in a team-oriented environment

Perks and Benefits:

  • Professional development and training opportunities
  • Collaborative work environment
  • Opportunities for growth and advancement within the company
  • EOBI Insurance
  • Bi-Annual Increments
  • Performance-Based Bonuses/Lunch/Dinners/Trips

If you are a customer-focused individual with a passion for providing excellent customer service and technical support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Salary: Rs35,000.00 - Rs50,000.00 per month

Ability to commute/relocate:

  • Lahore: Reliably commute or planning to relocate before starting work (Required)
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Deadline: 23-01-2024

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