CSR job (part time/Full time)

☞ IB TELECOMMUNICATION (Pvt) Ltd.

View: 121

Update day: 05-11-2023

Location: Lahore Punjab

Category: Consulting / Customer Service Education / Training Sales Serving / Cleaner / Maids PG / PB / Reception Event

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Job content

Looking for a talented Customer Service Representativefor the inbound and outbound campaign.

Eligibility Criteria:

  • Strong Command over Spoken-English with having good American or British Accent

Working days are from Monday to Friday.

(Saturday + Sunday off)

Skills:

  • English (fluency)
  • Communication skills
  • Team worker
  • Positive attitude
  • Listening skills

Customer Service Representative Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Requirements:

  • High School Diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.

Experience:fresh can also Apply

+92304-4682895

Send ur Resume (Apply Now)

Job Types: Full-time, Fresher

Salary: Rs40,000.00 - Rs70,000.00 per month

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Deadline: 20-12-2023

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