Client Success Specialist


View: 90

Update day: 02-11-2023

Location: Lahore Punjab

Category: Mechanical / Technical Maintenance


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Job content

We are looking for a skilled Client Success Specialistto supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that the staff is well-organized and productive.

An excellent Client Success Specialist must be an organized, reliable, and results-driven professional. You must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Client Specialist, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.


  • Develop objectives for the client’s success activities.
  • Assisting management team members in identifying trends and establishing client management goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing client success data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Taking on other tasks or projects to support employees, other managers, and client operations.
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze client success statistics (sales rates, costs, customer service metrics etc.)
  • Communicate company policies, procedures, and best practices to Representatives.
  • Assume responsibility of budgeting and tracking expenses.
  • Coach and provide training to personnel to maintain high customer service standards.
  • Monitor and improve ordering, telephone handling and other procedures.
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management.


  • A minimum of 4 years of client management or supervisory experience in an inbound/outbound calling environment is required.
  • Knowledge of performance evaluation and customer service metrics.
  • Solid understanding of reporting and budgeting procedures.
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs.
  • Outstanding communication and interpersonal skills.
  • Excellent organizational and leadership skills with problem-solving ability.
  • Positive and patient.
  • Bachelor’s or higher degree in a relevant discipline will be appreciated.
  • Certified Customer Success Manager (e.g. CCSM) or equivalent qualification is a plus.

Employee Benefits:

  • 13 Salaries Per Year
  • Upto 3 additional salaries per year
  • At least two bonuses per year (Eid Bonus)
  • Monthly Punctuality Allowance
  • Monthly Inflation Allowance
  • Performance-Based Bonuses
  • Paid Overtime
  • Quarterly Leaves encashment
  • Annual Leaves Encashment
  • Upselling Incentives
  • Medical Insurance
  • Maternity/Paternity Allowance
  • Maternity Leaves
  • Wedding Allowance
  • Department Based Allowance
  • Provident Fund
  • Double salary on Gazetted Holidays
  • Special Allowance for Emergency
  • Advance Salary on Need Basis
  • 12 Casual Leaves
  • 10 Medical Leaves
  • 10 Annual Leaves
  • Dedicated Training
  • Birthday celebrations
  • Loan Against Provident Fund
  • Daily Company Provided Meal
  • Gaming Facility
  • Growing & Dynamic Team
  • Office Gatherings, Celebrations, and Trips
  • 5 days a week (work-life balance)

Job Location: Link Road Model Town, Lahore

Job Timings: 6 PM to 3 AM

Job Type: Full-time

Application Question(s):

  • Are you comfortable working night shifts?
  • Can you easily commute to our job location(Pace MT, Link Road, Lahore)?


  • Client Success: 3 years (Required)
  • International Client Handling: 3 years (Required)
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Deadline: 17-12-2023

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