Account Management Associate

Job content

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We’re pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.

We’re in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.

We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.

Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.

About The Team

You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Food all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains .

What You’ll Do

• Acquisition: Collaborate with sales function to acquire restaurant partners
• Growth: Support and help in creating plans to grow business of assigned accounts
• Account Management: Full ownership, be the main point of contact for the assigned accounts
• Analysis: Utilize data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment
• Merchant NPS: Collaborate with merchants and internal teams to fix experience components
• Partner with internal teams: Collaborate closely with Supply, Finance, Marketing and business development to ensure meeting the growth objectives.
  

What You’ll Need

• Education to degree level minimum Bachelor’s Degree.
• Proficiency in Microsoft office, Excel and similar software tools.
• The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
• Experience in account management with a proven track record in direct and channel sales, especially in closing deals.
• Experience in the food & beverage industry.
• Highly motivated with a “hunting spirit” to develop new opportunities and grow business in multiple technology dimensions within the Food/Service Providers space.
• You are excellent at working in teams and are comfortable collaborating with local, regional and corporate teams in a large cross-functional organization.
• Good communicator and excellent at driving solutions in line with industry and local market trends.
• Can do, will do attitude and be able to think in a unique way to contribute creatively towards building a solid business pipeline and driving sustainable business.
• Highly analytical and meaningful.
• At least 1-2 years experience in sales or account management; achieving weekly/monthly targets consistently.
• Working in pressure situations with stretched targets and limited resources and coming up with smart tech based ideas to solve problems.
  

Where you’ll be

• Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
  

You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.

What we’ll provide you

As a Careem Colleague You Will Be Able To

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.

• Be part of a Remote-First organisation
• Work from any country in the world for 60 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day